3. A good questionâ€œIs empowering employees always a good thing?â€ To address this question, please read the attached â€œEmployees Putting on the Ritz at KMCâ€. This article discusses an employee empowerment program at Kootenai Medical Center in Coeur dâ€Alene, Idaho.
What are some of the potential benefits of the program of empowerment at KMC? Potential drawbacks? From a â€œservice marketingâ€ perspective discuss whether or not KMCâ€s program is a good idea; defend your opinion. Once again, integrate/apply/cite concepts/theories from assigned textbook readings for this module.
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