Case Study: Solving Team Challenges at DocSystems Billing, Inc.
Read the DocSystems Billing case, including the briefing document and four scenes, and consider the following questions: What problems exist in this organization? How do these problems differ based on the employees roles? Why do employees object to Jims proposed solution?
2. Make a recommendation to the client about what could be done next based on the data included. Summarize your observations for Jim, offer possible interpretations, and suggest an approach for next steps.
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